New FAQs - Tukr Snacks

New FAQs

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[tab-block action="start" title="What is Tukr?"]

We’re an online snack food delivery company that deliver delicious and healthy snacks to workplaces Australia-wide. In addition to curating boxes of the best snacks on the market for our customers, we have also developed (and are continuing to expand) our own line of premium, healthy snack products which are produced under the name Tukr.

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[tab-block action="start" title="How does Tukr work?"]

We currently have three different-sized boxes of snacks that you can order via a weekly or monthly subscription direct from our website. We curate the boxes for you, in order to save you the time and hassle of choosing the best snack options for you or your team. We currently stock over 100 premium snack brands, and we're always on the lookout for new and exciting options we know our customers will love, so each new box you receive will contain a range of items that are significantly different to the last one, ensuring you or your team always have something new and exciting to look forward to

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[tab-block action="start" title="What if my team or I have specific dietary requirements?"]

Vegan? No problems. Gluten intolerant? We got your back. If you or your team have any specific dietary requirements, just drop us a line either before or at the time you place an order and we'll get right onto it for you - you can get us at hello@tukr.com.au.

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[tab-block action="start" title="Can I have snacks delivered directly to my workplace?"]

Yes, absolutely! Our snack boxes have been designed with the office worker in mind, specifically to both brighten and help you power through your day (and also be the envy of your colleagues). You can also have our snack boxes delivered to your home.

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[tab-block action="start" title="How do you decide what snacks to send?"]

Our entire team taste-test everything (it's a tough job, but someone has to do it) before we consider adding anything to our snack panel, and every snack has to get an all-round thumbs up before we'd ever consider sending it out. We judge each product on it's nutritional value, taste and how it makes us feel after eating it. If you don't like something that we have included in one of our boxes for whatever reason, please let us know immediately, so we can document it and not send it in future.

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[tab-block action="start" title="Can I have my snack box delivered to my PO BOX?"]

Unfortunately, our snack boxes are too large to fit in most PO boxes, so we can only deliver to residential or work addresses currently.

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[tab-block action="start" title="How are you able to offer your products at such a great price?"]

We've established wholesale accounts directly with a number of snack manufacturers and distributors, meaning we source products significantly cheaper than retail. We then simply pack and send the snacks to our customers directly ourselves. We don’t pay a retail “middleman” markup, hence why our customers are the benefactor of our cheaper than retail prices.

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[tab-block action="start" title="So what do I actually get in my Tukr box?"]

We only stock the most premium snack brands you can find in this country. This includes brands like Blue Dinosaur, Emma & Tom's, Shelby's, Cob's Popcorn, Just Jerky, Tom & Luke's Ceres Organics, The Bar Counter, Loving Earth Chocolate, and many, many more. If you're lucky, you'll also find some of our own delicious snack cubes in you box too. You can find out more information about our own range here

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[tab-block action="start" title="What are the terms regarding cancellation if I have a subscription with you guys?"]

You can cancel anytime, simply click the account option on the top right of our homepage, enter your email address and password, and you will find an option to modify or cancel your subscription.

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[tab-block action="start" title="Are your snacks healthy or naughty?"]

We believe it’s always best to enjoy a healthy, well-balanced diet. We're not completely against chocolate bars or the odd bag of chips (dark chocolate is actually pretty damn good for you in moderation, and hummus chips are , however, we really wanted to give our snackers something that they would not only look forward to, but something that would also help them power through their day at work, without having them crash at their desk due to a sugar rush!

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[tab-block action="start" title="Which country do your snacks come from?"]

We always look to source our snacks from Australian manufacturers wherever possible, and our own Tukr snacks are made from as many Australian ingredients that we can source, however, mainly through a lack of availability or where it's not econonmical to do so, we occasionally will either source ingredients or a particular snack from overseas.

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[tab-block action="start" title="Can I buy a one-off box of snacks, or do I have to become a subscriber?"]

You can absolutely buy from us as a one-off. Please note that our pricing is more economical if you do subscribe to receive a box from us beyond just as a one-off.

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[tab-block action="start" title="I'm a snack food manufacturer, and would love you guys to consider sending our products to you customers."]

Awesome. We're always on the lookout for new and exciting products we can share with our customers. Please drop us a line at hello@tukr.com.au as we'd love to find out more about your products.

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[tab-block action="start" title="How long have you guys been around?"]

We’re a new business that only launched recently - but we’re keen to make a great impression! It would mean the world to us to be able to get your feedback on how we're doing and how we can improve our service and offering. Please don't hesitate to drop us a line with any feedback, questions or otherwise, to hello@tukr.com.au.

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